David Jones faces criticism over its store experience
A commentary contrasts David Jones with John Lewis, while former customers and staff point to poor service and reduced staffing as reasons the shopping experience at David Jones has suffered.
David Jones is described in a commentary as a store that appeals more to older shoppers than younger ones, with John Lewis presented as the alternative. The Canberra Times
Former customers say there was often no one available to serve them, while former staff link years of cost cutting and fewer staff to a poorer shopping experience. The Sydney Morning HeraldABC News