Terms of Use

These Terms of Use apply to the Informed iPhone app and this website (together, “Informed”). Informed is provided by Synapse Labs Pty Ltd, Australia (ABN 82 691 794 064) (“we”, “us”). By downloading or using Informed, you agree to these terms.

Informed is provided under Apple’s standard Licensed Application End User License Agreement. These terms add to that agreement. If they conflict, Apple’s agreement prevails to the extent of the conflict. Our Privacy Policy explains how we handle personal information.

AI-generated content

Informed uses artificial intelligence to summarise and explain reporting from news publishers and to answer questions. AI-generated summaries, reports and answers may contain errors, omissions or out-of-date information. You should verify information against the original sources linked in each story before relying on it.

No professional advice

Content in Informed is general information only. It is not financial, legal, medical, tax or any other professional advice, and it does not take your personal circumstances into account. Seek advice from a qualified professional before making decisions that rely on it.

Subscriptions and purchases

Subscriptions are purchased through the Apple App Store and charged to your Apple Account. Billing, automatic renewal, cancellation and refunds are handled by Apple under Apple’s terms. A subscription renews automatically unless you cancel it at least 24 hours before the end of the current period. You can manage or cancel it in Settings > Apple Account > Subscriptions on your iPhone. Refund requests are made to Apple.

Acceptable use

You must not:

• scrape, crawl or harvest content from Informed, or access it by automated means, except through features we provide for that purpose;
• copy, modify, decompile, reverse engineer or attempt to derive the source code of Informed, except to the extent the law allows;
• interfere with, or attempt to bypass, Informed’s security, usage limits or access controls;
• misuse the Ask feature, including by attempting to extract system prompts or other internal instructions, to circumvent its safeguards, or to generate content that is unlawful, defamatory, harassing or infringes the rights of others; or
• use Informed for any unlawful purpose.

We may suspend or restrict access to Informed if we reasonably believe these terms have been breached.

Intellectual property

News reporting remains the property of the publishers that produced it. Informed summarises that reporting and links to the original articles. Publishers can find out how their work is used, and how to contact us, on the For publishers page.

The Informed app, website, name, branding, design and software, and content we create, belong to Synapse Labs Pty Ltd or its licensors. You may use Informed for your personal, non-commercial use only.

Availability

We may change, suspend or discontinue any part of Informed. Stories and sources depend on third-party publishers and service providers, and we do not guarantee that any particular content will be available.

Limitation of liability

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law, or any other right that cannot lawfully be excluded.

Subject to that, and to the extent permitted by law: Informed is provided “as is”; we exclude all other warranties and conditions; and we are not liable for any indirect or consequential loss, or for loss arising from reliance on AI-generated content that you have not verified against its sources. Where our liability for failure to comply with a consumer guarantee can lawfully be limited, it is limited to supplying the services again or paying the cost of having them supplied again.

Governing law

These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.

Changes to these terms

We may update these terms from time to time. When we do, we update the date at the top of this page. If a change is material, we also tell you in the app. Continuing to use Informed after a change takes effect means you accept the updated terms.

Contact

Questions about these terms can be sent to Synapse Labs Pty Ltd at support@synapselabs.com.au.