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Support

Email support@synapselabs.com.au for help. Tell us your iPhone model and iOS version if something isn’t working.

New to Informed? Read the product FAQ for answers about news summaries, sources and audio.

Account, subscription and app help

What do I get free, and what does Informed Plus add?

The free plan includes:

  • 5 full stories a day. Breaking news, today’s top stories, the morning briefing and stories shared with you never count towards this.
  • 1 full report a week.
  • 3 questions of your own a week.
  • Unlimited suggested questions.

Informed Plus is billed monthly or yearly through your Apple Account, with a 7-day free trial on the yearly plan. Prices vary by country and the app shows them in your own currency, the same amount Apple charges.

How do I cancel or manage my subscription?

Subscriptions are handled by Apple. On your iPhone, open Settings > Apple Account > Subscriptions. To restore a purchase on a new iPhone, use Restore purchases in the app.

How do I delete my account?

In the app, go to Settings > Delete account. If you never signed in, the same place is called Delete my data. You can also email support@synapselabs.com.au. See the Privacy Policy for what is deleted.

How do I report a problem with a story?

Open the story and tap “Report an issue”. You can add a note to explain what’s wrong.

Corrections and complaints

If you are named in a story, or believe a story is inaccurate or harmful, email support@synapselabs.com.au with the subject “Correction or removal request”. Include the story link or headline, the statement you are concerned about, what should be corrected or removed, and any supporting information. You do not need an Informed account to contact us.

Please flag urgent safety or privacy concerns in the subject line. We review requests and may correct, update or remove a story. We will reply to the address you provide. Please avoid sending sensitive information that is not needed to assess your request.

Which editions are available?

Informed 1.0 launches on the App Store in Australia only. The app includes Australian and global news, with editions for New Zealand, the UK, Ireland, the US and Canada also accessible in the app.